If you cannot download an app and you’re getting your purchase could not be completed error, this may be the reason why. Apple does routine maintenances occasionally and this can cause the iCloud service to be disabled and not your Apple ID. The next step to take when you’re unable to make in-app purchases or download anything from the iTunes/App store is to check if the iCloud service is disabled. Check to Ensure iCloud Services is Disabled Press and hold the Power button until you see the Apple logo.Ĥ. ![]() Quickly press the release the volume down button.Quickly press the release the volume up button.Hold the sleep/wake key and the volume down key.If your iPhone has a software problem that’s causing the error in the App Store, force restarting it can get rid of the problem. If you’re still getting this error when trying to purchase apps in the App Store, then hard restarting your iPhone or iPad might help. Go to the App Store and check if you’re able to download an app. There may be a glitch that’s causing the error to show up so the best way to troubleshoot it is by signing out then back in. To do this, you’ll need to sign out of the App Store. This problem could be caused by the App Store itself and you’ll need to troubleshoot to get rid of the error. If you’ve checked your payment information and it’s all correct, then this problem may not be related to your payment information. You should also notice that the error message is gone if you’ve now provided the correct information. Make sure that your address corresponds to the one you provided to your bank.Īfter you’ve checked this, you’ll need to go to the App Store and check if you’re able to purchase an app. From here, you’ll need to check if your billing info is correct. You’re given the chance to provide the correct payment info when you create your Apple ID. You’ll need to check if the payment information that you’ve provided to Apple is correct because if you’ve entered the wrong information by mistake, then you’ll need to correct it. How to Fix Contact iTunes Support to Complete This Transaction 1. There’s no way to know if the problem is down to a software error on your iPhone which is why you need to try the software-related solutions to see if your iPhone stops asking you to contact iTunes support to complete your transaction. If the cause of this notification is down to a software problem, count yourself lucky because software problems are relatively easy to fix and it means that you won’t have to contact iTunes support to complete the transaction pop-up. Bugs and glitches are known to cause all types of problems on iPhones and usually, they’re temporary problems within your iPhone’s software that causes random problems with one of them being the Please Contact iTunes Support to Complete This Transaction pop up. In rare situations, a software problem can cause the Please Contact iTunes Support to Complete This Transaction error message. Incorrect information can lead to the purchase not being complete. To check if the details are correct, you need to contact your bank to see if the information you have matches with the one you’ve given to Apple. You Entered The Wrong Card InformationĪnother reason why this error message can occur is that you’ve entered the wrong card information compared to the details you provided your bank. It takes a while for them to verify this information but if you’ve already been waiting for a while or you haven’t changed your card details at all, then you’ll need to troubleshoot the problem. It’s likely that you’ve just updated your credit card information with Apple and they’re taking a while to verify it. ![]() ![]() The reason you’re seeing, “Please Contact iTunes Support to Complete This Transaction,” is that your credit or debit card information hasn’t been verified with Apple yet. It’s Taking A While To Verify Your Card Details
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